Our purpose
Mission, values and our promise to you
Mission statement
Reference Technology is an acknowledged technological leader in the areas of registration and badging for exhibitions, events and conferences.
Our goal is to offer our clients a professional, honest solution with high-quality service and products.
We maintain a friendly, fair and creative work environment, which respects diversity, new ideas and hard work.
We intend to make enough profit to generate a fair return for our investors and to support continued growth and development of employees, quality products and services.
Values
We're proud of our people because they all do a great job of helping our clients. We always ask for feedback after every event and we're used to the way so many clients praise the members of the team who worked on their events. That's why we look after our people because we know how important they are to our business.
Our aim is to:
- Be the best registration and badging company in Britain
- Offer the most technologically sophisticated registration and badging systems available
- Provide as much support as each client wants at each stage of their event
- Look after our people in whatever way we can
- Continue to invest in useful technological developments
- Make our online registration system the most widely used system of its kind in Britain
Our promise when you choose to work with RefTech
Our staff combined have vast experience in badging and registration in the event industry. They make up a dedicated hard working team who take pride in ensuring you, our clients have the best service possible. Our promise involves a four-step process to ensure your event is expertly managed from initial enquiry through to delivery onsite and post-event review.
How we work
Account Management
Your first point of contact will be with one of our experienced Account Managers. They will listen to your requirements, ask you lots of questions and then offer you the best solution for your event whilst keeping your budget in mind. You will have the same Account Manager throughout to maintain consistency.
We'll meet your needs with a combination of up-to-date technology and proven methods and you can rest assured that, with our vast experience in the badging and registration industry, the solution we offer will be the best for you.
Your account manager will provide you with a proposal that will cover all aspects of your event, there will be no hidden costs and anything that is excluded will be highlighted.
Once you are happy with the solution and of course the costs, your Account Manager will prepare a full handover of your event to your Project Manager.
Project Management
You will have a dedicated Project Manager throughout your event.
A schedule highlighting deadlines and information relating to your event will be provided to you. This is so you know in advance when we require information from you and also when we will be sending you the items that you need.
Samples with be provided where necessary and we'll ask you to sign off on every element.
Your Project Manager will also give you access to EventReference, our event management system, so you will be able to view your event information at any given time or location. They will also show you how to use the powerful reporting tools built into EventReference.
At all times your Project Manager will liaise with you on a regular basis so you can rest easy and know registration will run smoothly.
If you're making use of our on-site services, the project manager will tell you which of our team will be looking after registration at your event. They will also make sure that our on-site manager is fully briefed before arriving.
Onsite Management
For our on-site services, the project manager will tell you which of our team will be looking after registration at your event. They will also make sure that our onsite manager is fully briefed before arriving.
They'll be at the venue at the time agreed with you and, once they have installed the equipment, will follow the dress code you have specified. They will be with you throughout your event and will be your main point of contact for any questions, queries or changes. Any reports that you need on-site can be given to you by the on-site manager too.
Whilst on-site they will manage all registration equipment to ensure everything runs smoothly. If agency or temporary staff are provided, then they will receive full training before registration opens. You and your team can also be trained in the use of the on-site software if you wish.
Post Event
After your event, your Project Manager will call you to ensure you have everything you need post-event and to discuss the event overall.
We always like to have a post-show meeting to review the event but we recognise that this is not always possible.
If at any point during the process, you are not happy with anything, please speak to your account manager, project manager or on-site manager. If you prefer, you can always call and ask for our managing director, Margaret Reeves.